Make sure you're using the correct Microsoft account, or Microsoft 365 work or school account
Try one of these solutions to help with your issue. You can find help for a particular app from within the app, or select one of the links below to learn about deleting, sharing, saving, and syncing files, and using the app if you're offline. See What Microsoft 365 product or license do I have? if you're not sure what plan you have.
For example, if you're using an iPad Pro with a 12.9 inch screen, you must have a qualifying Microsoft 365 plan with access to the desktop apps to edit files.Ĭheck below to see what features are available with your plan or version of Office. And all non-qualifying plans have a screen size limit of 10.1 inches. Some qualifying plans have a screen size limit of 10.9 inches for editing in the Microsoft 365 mobile apps. *2 Editing available only on screen sizes up to 10.1 inches. *1 Editing available only on screen sizes up to 10.9 inches. Check your plan to see what you can do in the apps However, the features and files available to you depend on if you have a Microsoft 365 qualifying plan or non-qualifying plan, or if you have a one-time purchase of Office. All Microsoft 365 plans allow you to view documents using the Word, Excel, PowerPoint, or OneNote apps for iOS or Android devices.
